Returns & Exchanges

At Toytexx, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Return

Log in to your Toytexx account or visit our returns portal with your order number and email address to start the request.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

4

Receive Your Refund

Once our warehouse inspects and approves your return, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing